Insurance Glossary
Vacation Rental Insurance policies can contain technical industry terms that make reading a challenge. To avoid confusion, the carrier as created the following list of definitions for a number of industry terms and phrases.
The following definitions are provided for informational purposes only. Please refer to your Vacation Rental Insurance Policy or Certificate of Insurance for definitions and coverages specific to your Policy/Certificate.
Channel Listing Deletion
When an advertising channel (Such as VRBO, AirBnB, etc.) permanently removes a listing from ts platform alleging that a property has low reviews or ratings.
Origin: Faheem, Muhammad
Channel Listing Deletion Appeal
Process of refuting to a channel the reasons they have delisted a property so that the deletion if remove and the property reappears.on the channel.
Origin: Faheem, Muhammad
Channel Listing Deletion Rebuttal
Process of submitting rebuttal to a channel proving that guest reviews and ratings are incorrect so the Deletion is removed and the property reappears on the channel.
Origin: Faheem, Muhammad
Channel Listing Suspension
When an advertising channel (Such as VRBO, AirBnB, etc.) suspends a listing temporarily alleging that a property has low reviews or ratings. Suspensions can be appealed.
Origin: Faheem, Muhammad
Chargeback Fraud
When a customer disputes a credit card charge in a dishonest and deceitful manner. Chargeback fraud is essentially online shoplifting and can be reported to the credit card company and local police as fraud.
See also: Friendly Fraud Origin: Wm. May
CHPA - Corporate Housing Providers Association
Industry trade association of businesses that provide corporate housing. They seek the growth, professionalism, excellence, customer service and profitability will improve each corporate housing company individually and the worldwide corporate housing industry collectively.
Origin: CHPA.org Link: CHPA.org
City View
When guests can see sections of a town or city from some area of the property, not necessarily from all area of the property.. May include Full, Partial or Peekaboo Views.
See also: View, Beach View, Mountain View, Resort View, Water View Origin: Vacation Rental Association
Client Lockoff
A locked closet that you set aside in your vacation rental property for your personal things. This is off limits to guests.
See also: Client Closet Origin: Vacation Rental Association
Collision Damage Waiver
Provides primary coverage if the car you rented while on your trip is damaged due to a collision, fire, flood, theft, vandalism, windstorm, or hail.
Origin: CSA Travel Protection
Common Calendar
An online calendar which shows a list of available lodging units (room, suites or homes) in a specified Complex or destination; along with available dates. Usually a left hand menu list the units and a top menu shows days or weeks. Booked units are displayed so that a guest can determine which units are available and then make a selection. Available in virtually all lodging software and many lodging websites. Also called a Tape or Grid.
See also: Availability Calendar Origin: Vacation Rental Association
Common Carrier
Any land, water or air conveyance operated under a license for the transportation of passengers for hire, not including taxicabs or rented, leased or privately owned motor vehicles.
Origin: Vacation Rental Association
Condotel
(1) A hotel room that is sold as if it were a home, but lacks certain common home features such as a full kitchen.
(2) Any condominium project where homes are operated as a hotel with a registration desk, cleaning service and more. The units are individually owned. Unit owners also have the option to place their unit in the hotels rental program where it is rented out like any other hotel room. Generally, condotels are sold as a second or third home.
NOTE: Mortgage financing for any property categorized as a Condotel may be labeled as "Non-Warrantable" and not financeable in the USA under Fannie Mae and Freddie Mac lending programs.
Origin: Investopedia & VRIA
Confirmation of Booking Form
Form that includes the rental contract and rules sent to prospective renters at the time that they book your vacation home.
Origin: Istay
Covered Trip
A period of round-trip travel away from Home to a destination outside your city of residence; the purpose of the trip is business or pleasure and is not to obtain health care or treatment of any kind; the trip has defined departure and return dates specified when the Insured enrolls; the trip does not exceed 180 days.
Origin: CSA Travel Insurance
Darwin Program (Co-managed Vacation Rentals)
A co-management program with a booking agent company. Manager provides onsite services. Both parties advertise and process bookings. Offered by members of the Sunspots Vacation rental network, such as for cabins, condos, homes & villas.
See also: Homie-Minder Origin: May, William
Deposit Waiver Fee
Fee that some owners collect in lieu of a damage deposit. A damage waiver is typically significantly less than a damage deposit. Usually just $25 - $100 depending on the property. Unlike the damage deposit, the damage waiver is non-refundable.
Origin: Vacation Rental Association
Disclosed Guest
The renter and their invitees who have been pre-approved by the lodging manager. No other party can be consider a disclosed guest
See also: Maximum Occupancy, Normal Occupancy, Sleeps Occupancy, Undisclosed Guests, Drop-In Guests Origin: Vacation Rental Association
Domestic Partner
A person who is at least eighteen years of age and can show: (1) Evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; (2) Evidence of cohabitation for at least the previous 6 months; and (3) An affidavit of domestic partnership if recognized by the jurisdiction within which they reside.
Origin: Vacation Rental Association
Drop-In Guests
Property occupants who were not pre-approved by manager, are not staying overnight and who are prohibited from entering or staying in the property.
See also: Maximum Occupancy, Normal Occupancy, Sleeps Occupancy, Disclosed Guest, Undisclosed Guests Origin: Vacation Rental Association
Elective Treatment and Procedures
Any medical treatment or surgical procedure that is not medically necessary including any service, treatment, or supplies that are deemed by the federal, or a state or local government authority, or by us to be research or experimental or that is not recognized as a generally accepted medical practice.
Origin: Vacation Rental Association