Vacation Rental Glossary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

Re-Sellable

When a booking for lodging property is non-cancelable it may instead, be re-sellable. In that case, an owner or manager agrees to attempt to resell a guest's booked dates and, if successful refunds the guests payment usually less a fee for the resell process.
Origin: Vacation Rental Association

Reach

The percentage of people within a specific target audience reached by an advertising campaign.
Origin: Vacation Rental Association

Referral

A booking that results from the referral of a friend, neighbor, or past renter.
Origin: Vacation Rental Association

Refund

A payment to the guest for amounts paid toward lodging property bookings and after charges for rent, services, fees or other charges. A common type of refund is for the return to guest of a security and damage deposit they have paid.
Origin: Vacation Rental Association

Rent By Owner

A property that is rented directly from the owner, rather than through a property management firm. Also refers to websites which offers homes directly from owners.
See also: Direct Marketing terminiology, Client, Owner, Target, Lead, Complex, Hijack Origin: Vacation Rental Association Link: VRIA.org

Repair

The work necessary to return property, equipment or amenities to their original condition to do damage caused by owner, guest or other situations. Usually charged to the person responsible for the damage.
See also: Maintenance Origin: Vacation Rental Association

Repeat Business

Business that continues to return, thereby generating increased profits.
Origin: Vacation Rental Association

Rescheduling

When a guest or the lodging provider reschedules already booked dates for lodging or other travel services. The travel provider may not always be capable of changing dates and to do so may be limited or prohibited by the prior booking contract. If allowed, often there is a fee for rescheduling.
Origin: Vacation Rental Association

Reservation Fee

An additional charge assessed by owners and managers for completing paperwork, handling credit cards, arranging housekeeping and coordinating a lodging property rental.
Origin: Vacation Rental Association

Reservation Systems

Computerized systems leased to travel agencies offering airline, hotel. Car rental and selected tour availability and bookings. Systems are affiliated with major carriers, including American (Sabre), United (Apollo), Eastern (System One), TWA (PARS), and Delta (DATAS II) and feature flight schedules of the sponsoring and other carriers, plus additional travel products.
Origin: Vacation Rental Association

Room

Commonly referred to a sleeping space usually with a single room unless otherwise specifically indicated.
Origin: Vacation Rental Association

Room Blocks

Several rooms held for a group.
Origin: Vacation Rental Association

Rustication

Vacation in a rustic, rural or remote Inn, Lodge or Resort
Origin: William May Link: Rustications.com

Sales Seminar

An educational session in which travel agents, tour operators, tour wholesales or other members of the travel trade congregate to receive briefings about tourism destinations.
Origin: Vacation Rental Association

Scheduled Departure Date

The date on which a guest is originally scheduled to leave on a trip.
Origin: Vacation Rental Association

Scheduled Return Date

The date on which aguest is originally scheduled to return to the point where the Covered Trip started or to a different final destination.
Origin: Vacation Rental Association

Screening

Talking steps to get to know potential renters before allowing them to rent your property. The purpose is to avoid problem guests.
Origin: Vacation Rental Association

Security Deposit

A payment guests make to property owners or managers to pay for any damage or overage fees they may incur. Not common in hotels or motels but more common for vacation rental cabins, condos and homes. If a guest incurs such charges they are subtracted from the deposit prior to its return. Sometimes called a Damage Deposit.
See also: Damage Deposit, Deposit Waiver Origin: Vacation Rental Association

Self Catering

A term sometimes used for vacation rentals in Europe, South Africa, Australia, and New Zealand. Also applies to furnished apartments without an onsite cook.
Origin: Vacation Rental Association

Seniors

Travelers over a certain age, usually 55, who receive certain benefits not afforded to the general public, such as discounts, early entry or other priviledges.
Origin: Vacation Rental Association

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